Terms of Service

Effective Date: July 4, 2026  |  Last Updated: July 4, 2026

1. Acceptance of Terms

Welcome to Pizza Luce, accessible at newpizza-luce.rest (the "Website"). These Terms of Service ("Terms," "Agreement") govern your access to and use of the Website and all related services, features, content, and functionality offered by Pizza Luce ("Company," "we," "us," or "our").

By visiting our Website, creating an account, placing an order, subscribing to our communications, or otherwise interacting with any portion of our digital or physical services, you ("User," "Customer," "you," or "your") expressly agree to be legally bound by these Terms, our Privacy Policy, and any additional guidelines, policies, or rules posted on the Website, all of which are incorporated herein by reference.

These Terms apply to all visitors, users, customers, and others who access or use the Website. If you are using the Website on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" refers to both you and that entity.

You must be at least eighteen (18) years of age to use this Website and our services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

2. Description of Services

Pizza Luce is a food service business operating in the United States. Through our Website and associated channels, we offer the following services:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website or affiliated third-party platforms.
• Menu Information: We provide detailed information about our food and beverage offerings, including ingredients, pricing, and nutritional data where available.
• Catering Services: We offer catering arrangements for private events, corporate gatherings, and group orders, subject to availability and advance booking requirements.
• Loyalty and Rewards Programs: Where applicable, we may offer loyalty programs, promotional discounts, or rewards to registered customers.
• Customer Communication: We may send order confirmations, promotional materials, and service-related notifications via email, SMS, or other communication channels with your consent.
• Feedback and Reviews: We may provide mechanisms through which customers can submit feedback, ratings, or reviews of our products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict access to parts or all of the Website without notice or liability.

Our food products are subject to availability. We do not guarantee that all items displayed on our Website will be available at the time of ordering. In the event that an item is unavailable, we will notify you and provide alternatives or a full refund as appropriate.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized access or use of your account.
• Use the Website and services only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Promptly update your account information to keep it accurate and current.
• Pay all fees and charges associated with your orders in a timely manner.
• Treat our staff and representatives with respect in all communications and interactions.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Website or services for any unlawful, fraudulent, or unauthorized purpose.
• Submit false, misleading, or inaccurate information in connection with any order, account registration, or communication with us.
• Attempt to gain unauthorized access to any portion of the Website, server, or network connected to the Website.
• Use automated scripts, bots, crawlers, scrapers, or similar technologies to access, collect, or harvest data from our Website without our prior written consent.
• Engage in any conduct that restricts or inhibits any other person from using or enjoying the Website or services.
• Introduce viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material to our Website or systems.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Use the Website to transmit unsolicited or unauthorized advertising or promotional material.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software forming part of the Website.
• Place fraudulent orders, dispute legitimate charges in bad faith, or abuse any refund or chargeback process.
• Harass, abuse, threaten, or intimidate our employees, contractors, or other customers.
• Collect or store personal data about other users without their explicit consent.
• Engage in any activity that could damage, disable, overburden, or impair our servers or networks.
• Circumvent or attempt to circumvent any security features or access controls on the Website.

Violation of any of the above prohibited activities may result in immediate termination of your account, cancellation of pending orders, and/or referral to appropriate law enforcement authorities. We reserve the right to seek all available legal remedies in connection with any violation of these Terms.

4. Intellectual Property Rights

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, photographs, images, audio and video clips, digital downloads, data compilations, software, and the selection and arrangement thereof — are owned by Pizza Luce, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only. This license does not include:

• Any resale or commercial use of the Website or its content.
• Any collection and use of any product listings, descriptions, or prices.
• Any derivative use of the Website or its content.
• Any downloading or copying of account information for the benefit of another merchant.
• Any use of data mining, robots, or similar data gathering and extraction tools.

The Pizza Luce name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

Unauthorized use of our intellectual property is strictly prohibited and may constitute a violation of applicable copyright laws, trademark laws, and other laws, and could result in criminal or civil penalties.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected] with detailed information about the alleged infringement.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website or affiliated platforms, you agree to provide accurate payment and delivery information. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be placed fraudulently or in violation of these Terms.

An order confirmation sent to your email address does not guarantee acceptance of your order. We reserve the right to cancel or modify orders after confirmation if items become unavailable or if errors in pricing or descriptions are discovered.

5.2 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Delivery fees, service fees, and gratuities may apply and will be disclosed prior to checkout. We reserve the right to modify pricing at any time without prior notice, provided that any changes will not affect orders already confirmed.

5.3 Payment Processing

We accept various forms of payment as indicated on our Website. By submitting your payment information, you authorize us to charge the applicable fees to your designated payment method. All payment transactions are processed through secure third-party payment processors. We do not store your full credit card information on our servers.

In the event that your payment is declined or a chargeback is initiated without valid cause, we reserve the right to suspend or terminate your account and pursue collection of amounts owed through all legally available means.

5.4 Refunds and Cancellations

Refund and cancellation policies vary depending on the type of order and timing of cancellation. As a general policy:

• Orders may be cancelled within a limited time window after placement, as indicated during checkout.
• Refunds for incorrect, missing, or unsatisfactory items will be evaluated on a case-by-case basis.
• Catering orders may be subject to specific cancellation deadlines and non-refundable deposits as stated in the catering agreement.

To request a refund or report an issue with your order, please contact us at [email protected] within 24 hours of receiving your order.

6. Food Safety, Allergen Information, and Disclaimers

We take food safety seriously and strive to provide accurate information about our menu items, including common allergens. However, our food is prepared in kitchens where allergens including but not limited to gluten, nuts, dairy, eggs, soy, shellfish, and other common allergens are present.

We cannot guarantee that any menu item is completely free of allergens or cross-contamination. Customers with severe food allergies or dietary restrictions are strongly encouraged to contact us directly before placing an order to discuss their specific needs.

Nutritional information provided on our Website is for general informational purposes only and may vary based on portion sizes, preparation methods, ingredient substitutions, and regional differences. We make no warranties regarding the accuracy or completeness of nutritional data.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services, including but not limited to food delivery platforms, payment processors, and social media platforms. These third-party services are not owned or controlled by Pizza Luce, and we have no control over their content, privacy policies, or practices.

We do not endorse or assume responsibility for any third-party websites, services, or content. We encourage you to review the terms of service and privacy policies of any third-party services you access. Your interactions with third-party platforms are governed solely by their respective terms and policies.

8. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, AND PRODUCTS PROVIDED THROUGH IT ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, PRODUCT DESCRIPTIONS, PRICING, OR OTHER INFORMATION ON THE WEBSITE.
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PIZZA LUCE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities.
• Personal injury or property damage arising from your use of our services or products.
• Unauthorized access to or alteration of your transmissions or data.
• Any errors, mistakes, or inaccuracies in any content on the Website.
• Any interruption or cessation of transmission to or from our Website.
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Website.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF OUR WEBSITE AND SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

The limitations of liability set forth in this section shall apply regardless of the form of action, whether in contract, tort, strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

Some states, including certain consumer protection statutes under state law, do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you in full. In such states, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its owners, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of the Website or services in a manner not authorized by these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or consumer protection rights.
• Any content you submit, post, or transmit through the Website.
• Any fraudulent, negligent, or otherwise wrongful act or omission by you.
• Any dispute between you and a third party in connection with our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree not to settle any such matter without our prior written consent.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to our collection and use of your personal data as described in our Privacy Policy.

We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) as applicable to California residents, and the Federal Trade Commission Act (FTC Act) with respect to fair and transparent data practices.

For questions or requests related to your personal data, please contact us at [email protected].

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the state in which Pizza Luce principally operates, without regard to its conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of our Website and services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You consent to the personal jurisdiction of such courts and waive any objection to venue or jurisdiction in such courts.

Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to respond within thirty (30) days. Both parties agree to make a good-faith effort to resolve the dispute through informal negotiation before resorting to formal proceedings.

13.2 Binding Arbitration

If informal resolution efforts fail, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Website or services, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding. The arbitrator shall have authority to award any remedy that would be available in a court of law. Judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

13.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm, pending the outcome of arbitration proceedings. Claims related to intellectual property infringement may also be brought in a court of competent jurisdiction.

14. Term and Termination

These Terms of Service are effective as of the date you first access the Website or use our services and shall remain in full force and effect unless and until terminated in accordance with this section.

We may, in our sole discretion, terminate or suspend your access to all or any portion of our Website and services, with or without notice, for any reason, including but not limited to:

• Breach of these Terms of Service.
• Conduct that we believe is harmful to other users, us, or third parties.
• Fraudulent activity or misuse of our services.
• Violation of any applicable law or regulation.
• Requests by law enforcement or government authorities.
• Extended periods of account inactivity.
• Technical or security issues.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account will not relieve you of any obligations incurred prior to termination, including payment for completed orders.

Upon termination of these Terms for any reason, the following provisions shall survive: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

15. Changes to Terms of Service

We reserve the right to revise and update these Terms of Service at any time in our sole discretion. All changes are effective immediately upon posting to the Website and apply to all access to and use of the Website thereafter.

We will make reasonable efforts to notify you of material changes to these Terms, which may include posting a notice on our Website, sending an email to the address associated with your account, or other reasonable means. However, it is your responsibility to review these Terms periodically for any updates or changes.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of the Website and services.

We will update the "Last Updated" date at the top of this page whenever changes are made. We encourage you to review this page regularly to stay informed of our current Terms.

16. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable under any applicable law or by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent to the greatest extent possible.

If a court or arbitrator determines that any part of the Class Action Waiver in Section 13.3 is unenforceable with respect to a particular claim or request for relief, then that claim or request for relief shall be severed and shall proceed in a court of competent jurisdiction, and any remaining claims shall proceed in arbitration.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No waiver by us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Force Majeure

Pizza Luce shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, labor disputes, supply chain disruptions, power outages, internet service interruptions, or other events of force majeure. In such cases, we will make reasonable efforts to minimize disruption to our services and to resume normal operations as soon as practicable.

19. Electronic Communications and Records

By using our Website and services, you consent to receiving electronic communications from us, including order confirmations, promotional emails, and service-related notifications. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in any such communication or by contacting us directly. Please note that you may continue to receive transactional and service-related messages even after opting out of promotional communications.

20. Accessibility

Pizza Luce is committed to making our Website accessible to all users, including individuals with disabilities, in accordance with applicable law, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Website or services due to a disability, please contact us at [email protected], and we will make reasonable efforts to accommodate your needs.

21. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, your rights under applicable law, or your use of our Website and services, please contact us using the information below: